Customer Service Account Manager
Saline, MI Saline, MI Full-time Full-time $40,000 - $55,000 a year $40,000 - $55,000 a year Saline Lectronics (an Emerald EMS company) has an exciting opportunity for a Customer Service Account Manager to join its Saline, MI team! At Saline Lectronics, each employee has a significant role in building innovative products for various industries.
Come and work in a supportive, fun team atmosphere where the work is meaningful, and careers have no limits! Emerald EMS is an electronics manufacturing services (EMS) provider for original equipment manufacturer (OEM) customers, focusing on high-reliability electronic assemblies.
With design and manufacturing facilities in California, Michigan, and New Hampshire, as well as in Shenzhen, China, Emerald EMS specializes in high mix, low- to medium-volume manufacturing for high-reliability markets in the Aerospace/Defense, Industrial Controls, Life Sciences, Power & Infrastructure, Semiconductor, and Telecommunications sectors.
However, our rapid turnaround times, responsive customer service, and collaborative problem-solving approach distinguish us from the competition.
At Saline Lectronics, we are committed to fully understanding and meeting the needs of our customers through quality excellence, advanced engineering, and a solid commitment to customer relationships.
The Customer Service Account Manager is responsible for executing projects, including facilitating all deliverables between our customer and internal cross- departmental teams to keep everything on track.
The candidate must work well individually, as well as within a team environment.
Responsibilities:
Meet with the customers to ensure projects and business objectives are being met (including costing, deliveries, quality, and growth opportunities).
Manage customer expectations and change requests.
Comfortable diving into various roles and managing cross-departmental teams to ensure they stay on track to meet project timelines.
Review documents and appropriately navigate those through our internal systems.
Provide detailed reports for all open orders and monitor customer supply.
Seek out new or recurring opportunities to grow the relationship and business.
Process quote requests.
Read, understand, and maintain sales contracts/purchase orders.
Resolve customer requests or issues in a timely manner.
Requirements:
Associate or Bachelor's Degree 3
years of Customer Service, Account Management, or Project Management experience Strong comprehension, verbal, and written communication skills.
A self-starter, able to problem-solve issues without a lot of direction.
Must be able to Multi-task with the ability to remain calm, pleasant, and poised in high-pressure situations.
Knowledge of Microsoft Office Suite and CRM tools Why work for Emerald? As a team member at Emerald, you'll enjoy:
Competitive medical, dental, and vision benefits.
401K and company matching Parental leave Vacation, holiday, and sick leave A safe and inclusive work environment with team and management support.
Paid on-site and off-site job training Community service and philanthropic initiatives Employee appreciation and events Career advancement opportunities Stability Referral program Overtime opportunities for hourly employees Employee discounts Saline, MI, is a suburb of Detroit and 10 miles southwest of Ann Arbor.
Named for its natural salt springs, Saline has the small-town Michigan charm with all the amenities of a big city.
In the heart of Saline is its historic and lively downtown with unique dining and boutique shops.
Emerald is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Come and work in a supportive, fun team atmosphere where the work is meaningful, and careers have no limits! Emerald EMS is an electronics manufacturing services (EMS) provider for original equipment manufacturer (OEM) customers, focusing on high-reliability electronic assemblies.
With design and manufacturing facilities in California, Michigan, and New Hampshire, as well as in Shenzhen, China, Emerald EMS specializes in high mix, low- to medium-volume manufacturing for high-reliability markets in the Aerospace/Defense, Industrial Controls, Life Sciences, Power & Infrastructure, Semiconductor, and Telecommunications sectors.
However, our rapid turnaround times, responsive customer service, and collaborative problem-solving approach distinguish us from the competition.
At Saline Lectronics, we are committed to fully understanding and meeting the needs of our customers through quality excellence, advanced engineering, and a solid commitment to customer relationships.
The Customer Service Account Manager is responsible for executing projects, including facilitating all deliverables between our customer and internal cross- departmental teams to keep everything on track.
The candidate must work well individually, as well as within a team environment.
Responsibilities:
Meet with the customers to ensure projects and business objectives are being met (including costing, deliveries, quality, and growth opportunities).
Manage customer expectations and change requests.
Comfortable diving into various roles and managing cross-departmental teams to ensure they stay on track to meet project timelines.
Review documents and appropriately navigate those through our internal systems.
Provide detailed reports for all open orders and monitor customer supply.
Seek out new or recurring opportunities to grow the relationship and business.
Process quote requests.
Read, understand, and maintain sales contracts/purchase orders.
Resolve customer requests or issues in a timely manner.
Requirements:
Associate or Bachelor's Degree 3
years of Customer Service, Account Management, or Project Management experience Strong comprehension, verbal, and written communication skills.
A self-starter, able to problem-solve issues without a lot of direction.
Must be able to Multi-task with the ability to remain calm, pleasant, and poised in high-pressure situations.
Knowledge of Microsoft Office Suite and CRM tools Why work for Emerald? As a team member at Emerald, you'll enjoy:
Competitive medical, dental, and vision benefits.
401K and company matching Parental leave Vacation, holiday, and sick leave A safe and inclusive work environment with team and management support.
Paid on-site and off-site job training Community service and philanthropic initiatives Employee appreciation and events Career advancement opportunities Stability Referral program Overtime opportunities for hourly employees Employee discounts Saline, MI, is a suburb of Detroit and 10 miles southwest of Ann Arbor.
Named for its natural salt springs, Saline has the small-town Michigan charm with all the amenities of a big city.
In the heart of Saline is its historic and lively downtown with unique dining and boutique shops.
Emerald is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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