L3 Deskside Support Tech

L3 Deskside Support Tech Job Overview:L3 resource will be dedicated to Core, as well as some Project-based work.Projects will vary in size, scope, and duration.There will be a need for this role, in an ongoing capacity.This L3 will be likely working with multiple groups at the same time, within the Company-IS business unit in Saline.It is imperative that the person hired for this role be willing and ready to adapt to a fast-paced, multi-tasking type of role.They will not be "siloed" into 1 particular area of IT.They may be working on a refresh project with site services and, at the same time working on an upgrade project for VUDBS while, at the same time working with the security group on a task. Requirements:CCNA is preferred.Ability to troubleshoot Cisco Network Servers and Switches.Responsible for local coordination, installation, and ongoing support of various computer systems.Strong knowledge of TCP/IP, DNS, WINS, DHCP, SCCM, and Windows 7 & 10.Candidate will be required to set up and configure desktop and laptop equipment (HP and Lenovo) with Windows 7 and 10.Strong troubleshooting capabilities are required.Strong knowledge in installation and configuration of LAN/WAN Cabling (copper, fiber), telecommunications (PBX, voicemail) and video conferencing. Candidate will be required to install and configure switches (Cisco), install, and set up multi-point video-conference equipment.Strong Project Management skills are a plus; requires the ability to create and manage project activity.Ability to take direction, as well as being a "self-starter."Candidate should be able to work under pressure. Level 3 Support Technician has responsibility for computer room, servers, switches, network hub and cell cabinets, and video conference equipment - all of which have production impact and require immediate response / resolution.Candidate will work directly with Administrative Staff, to identify issues and develop/implement countermeasures.Strong proficiency in written/verbal communication skills.Team player, with ability to multi-task, follow direction, and learn quickly.Provide 24-hour on-call coverage, as needed. VisionPRO relentlessly delivers top talent to help our clients excel. We have been trusted for 20 years to align the right talent to the right opportunity, expertly solving unique business challenges. From small businesses to the Fortune 500, our clients appreciate our consultative approach, resourcefulness, and fast response to their individual needs. Our prospective candidates and existing consultants can count on VisionPRO to passionately help them maximize their career choices, while also supporting their growth opportunities. We serve our customers from around the world, helping them with their most critical hiring decisions and project needs. - provided by Dice
L3 Deskside Support Tech

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