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Assistant Property Manager Needed for Apartment Community in Saline, Michigan

SG Companies is growing and looking for a Dynamic and Solution Oriented Assistant Manager for an Apartment Complex in Saline!
SG CUSTOMER SERVICE
SG Companies mission is to make life better in the communities that we serve, one neighborhood at a time. Our customer service is an ingrained, Positive Approach to interaction that both anticipates needs as well as responds to them with the utmost Respect, Courtesy and Kindness. It is listening without judgement, acting with compassion, and going above and beyond what is expected in any situation. It is having the humility to put aside selfish concerns and focus solely on the on the needs of others. P.A.R.C.K. with SG!
ROLE: The Assistant Manager assists the Property Manager with activities involved in the successful day-to-day operation of the property with strong emphasis on accounts receivable and sales. Perform the Property Manager's functions, with limited authority, in their absence.
QUALIFICATIONS:
High school diploma, with previous experience as a Sales/Leasing Consultant or Assistant Manager or Bachelor's Degree.
Good supervisory and problem solving skills.
Must have the availability to work a flexible schedule any day of the week.
Ability to handle multiple tasks in an organized and efficient manner.
Must have an excellent understanding of accounting practices and procedures.
Previous work experience with property management software and an understanding of Microsoft Word and Excel programs.
Must have reliable transportation.
Must be detailed oriented and have the ability to communicate effectively.
Previous experience in the hospitality and/or the apartment industry is preferred.
Developed salesmanship skills.
Must have a MI Real Estate License or be willing to obtain one within 90 days of employment.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
Establishes and maintain good relations with prospects, residents, team members and vendors.
Recruits, hires, train, evaluate and recommends appropriate discipline for property team members, as needed.
Schedules, coordinates and supervises all team members and department activities. Approves and submits online payroll including overtime and vacation schedules.
Maintains controls over Accounts Receivables in accordance with SG Companies guidelines and procedures. Maintains SG Companies targeted delinquency goal of less than .02% of GPR. Applies payments to resident ledgers; make daily bank deposits; follow-up with telephone calls and/or collection notices (letters) to ensure prompt payment by residents; creates and delivers NSF notification letters; adjusts/corrects resident ledgers; inputs concessions; updates lease information/changes; etc.
Maintains current and complete property management software information. Inputs daily activities such as move-ins and move-outs, notices to vacate, resident transfers, lease renewals, lease changes, household and occupancy demographics, search tag information, application approval/rejections, cancellations, etc.
Administers the lease renewal program. Completes/updates the "Renewal Worksheet," writes and deliver renewal cards 45-60 days prior to the lease expirations, generate and deliver "renewal letters" 45-60 days prior to the lease expirations, generates and delivers renewal leases, and updates information in the property management system.
Generates and delivers general correspondence to residents, vendors, and prospective residents such as, lease violations, certificates of insurance updates, application rejection letters, etc.
Inspects condition of move-outs in a timely manner in order to document charges prior to reconciling security deposits.
Generates security deposit refunds or reimbursements. Calculates the interest on the security deposit, assess charges; input information in the property management program; prints and mails all applicable notices and information.
Generates and balances month-end reports that are produced by the property management program.
Maintains a collection policy for residents who moved out with a balance on their account. Submits a monthly report to property manager with the status on collection accounts. Turns files over to third-party collection agency on a monthly basis.
Assists property manager in development of monthly marketing plan and participate in outside marketing to local employers. Assists sales department in marketing long-term vacant units, i.e., set up mini models in units.
Assists property manager in evictions and follow state eviction laws.
Assists in monitoring property condition; report concerns/liabilities to property manager/maintenance supervisor.
Adheres to established policies related to fair housing.
Communicates with team members, management, residents, vendors, and all outside contacts in a courteous and professional manner.
Maintains confidentiality of team members, management, owners, past and current residents, vendors and all outside contacts.
Performs sales activities in the absence or unavailability of the sales consultant; maintains a closing ratio of 30% or better on all traffic shown. See sales consultant job description for specific information.
Plans, organizes, promotes and implements resident function in conjunction with the management staff, if applicable.
Performs general office duties; answers the telephone; writes up service requests, files, monitors and orders office supplies and printed materials, etc.
Prepares invoices for approval in the event of an absence of the property manager. Must verify services and products have been provided to the property, stamp and code invoices, input invoices into accounts payable software.
Performs all reasonable duties as assigned by property manager, regional manager or corporate staff.
Performs, when asked, property manager duties in absence of property manager.
Responsible for the performance of the sales team's closing ratios, phone conversions and shopping reports. Reports a sales consultant's lack of performance and ability to the property manager.
CUSTOMER SERVICE EXPECTATIONS FOR ALL TEAM MEMBERS:
Always provide exceptional Customer Service
Personal contact with residents is preferred. Always greet residents by name and with a
Respond to all resident requests within 24
Return all phone call messages and email messages the day they are
Any property surveys that require action plans are to be developed and completed at each site annually. Standards Score Minimum 90%.
Must be team oriented and treat fellow team members with respect.
Maintains professional internal and external relationships that meet company core values.
Communicates regularly and effectively with internal and external customers.
Handles difficult situations with a cooperative attitude, poise and diplomacy.
Sends out information in a timely manner and exercises good follow up skills.
PHYSICAL DEMANDS/ WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the Team Member is continually required to:
Stand; walk; sit; use hands to finger, handle or feel; reach with hands.
Frequently required to climb stairs, balance; stoop, kneel, crouch, or crawl; talk or hear.
Occasionally lift and/or move up to 100 lbs.
Use common tools and equipment, portable power and hand tools, plumbing tools and flooring tools.



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