Saline Member Services Representative

CP Federal Credit Union has openings for several Universal Member Service Representative positions in our soon-to-be newest location, Saline, Michigan. CPFCU has a unique culture that values employees, recognizes excellence and celebrates frequently with food. If you have a gift for helping people, building relationships and serving others (with gusto and maybe a little weirdness every day) then CP Federal Credit Union IS the place for you!
Exciting things are in store as CP embarks on opening a remote branch over 50 miles from our current Jackson County branch locations and in a brand new community for us to boot! As a Universal MSR you will be the master of member service by doing everything from the simplest of transactions, such as posting deposits, to the more complex, such as being the granter of a loan. Answering account questions? Check. Giving account advice? Check,check. Building relationships with our new branch members and offering our great CP products? Yep, that too. Our newest branch is expected to open in early 2019. Initial training for the positions will take place in the Jackson area. Does all this seem like a good fit for you? Then apply now! We can't wait to meet you!
Duties: A sampling of the duties of an Account/Member Service Representative includes:
Conduct basic member transactions.
Assist with opening/closing the branch and balancing the branch at the end of the day.
Providing guidance or assistance to other branch team members.
Open Savings/Checking accounts, CD's and specialized accounts, including Trusts, Estate Accounts, Court Ordered, Minor MUTMA Accounts and Business Accounts.
Ensure completeness of loan applications, analyzing applicants' financial status, credit, and collateral/assets in order to determine the feasibility of granting a loan.
Understand, cross offer, and educate members on additional products and services, including GAP and Life & Disability Insurance.
Process extension agreements, release of security, loan payoffs, denial notices, and other communications/procedures related to consumer lending.
Lead by example: promote an environment of positivity, teamwork, helpfulness, and wicked-talent.
Qualifications: Here are some important attributes we're looking for in an Account/Member Service Rep:
Must be eligible to register with Nationwide Mortgage Licensing System & Registry (NMLS) and maintain registration with NMLS as a registered Mortgage Loan Originator (MLO) if applicable.
Accuracy and focus in your work is essential. Nobody wants to see an "oops" in their account.
Willingness to interview applicants to gather information necessary for a complete loan application, and the ability to deny applicants who do not meet our lending criteria.
The ability to maintain confidentiality is crucial.
Reliability is extremely important for providing excellent member service and supporting your peers on the front line.
Spread a positive attitude, help teamwork become infectious, and help our CP culture go viral. It's nice to share.
Ability to handle difficult/stressful situations with poise and professionalism.
Perks: In addition to meeting the rock star qualifications above:
Serve as the face of the CP culture to our membership.
Gain valuable lending and service skills that will assist you in advancing within the organization.
Unique opportunity to develop meaningful relationships with our members.
We are CP Federal. A crazy-smart, wickedly talented team who have a HUGE passion for serving members, the community, and each other. We work for the WOW, go for the GUSTO & promote fun and a little weirdness every day.

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